When you order products at fanpalm.dk you automatically accept our trade conditions below, therefore we recommend that you read fully below before ordering with us.
Personal Data: When you check out from your cart to finalize your order, we will require your information to be able to fulfill your order. It is possible to create a customer account with us, to allow you insight into your order at any time. However this is not a requirement.
We will collect and handle your personal data with care and in compliance with the GDPR.
Payments: You can pay by: Dankort, Visa/Dankort, Euro/Mastercard, Maestro, Visa Electron and American Express. All of our prices are in DKK and includes 25% VAT.
Delivery Terms: We strive to ship orders within 2-3 working days, however in busy periods it could take a little longer. As soon as we have received and approved your order and payment, you will receive an email with a tracking number, allowing you to track your package. We keep the right to cancel an order if the product is not available for any reason. If this is the case, we will notify you and refund you your payment.
All purchases are ascribed a delivery fee of DKK 39,00 to cover the delivery costs. International purchases are ascribed a delivery fee of DKK 125,00. We unfortunately do not offer shipping outside of the EU at this moment.
Exchange & Returns: fanpalm.dk provides a 14 day return policy, counting from the day of delivery. The products need to be returned in the original (protective) packaging, unused and in the same condition as received.
Returns should be sent to Crea Cph ApS, Refshalevej 163A 2., DK-1432 Copenhagen K, Denmark including the following return form. You will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
Please remember to save your postal receipt regarding potential missing parcel or the 14 days right of return. Consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for any items that might get lost in the mail.
Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is accepted and approved, your refund will be processed in agreement with The Danish Consumer Protection Act § 21 pt. 3 and 4. We will refund using the same payment method originally used by you. Please consider processing time, it may take up to a few days before the refund is back in your account.
Warranty: All the products are covered by the Danish Sale of Goods Act rules about 24 months warranty. This limited warranty applies to physical products purchased at fanpalm.dk. The warranty covers any defects in material or workmanship under normal use during the warranty period. During this warranty period, Crea Cph ApS will repair or replace products or parts of a product that proves defective due to improper material or workmanship, under normal care and maintenance. After delivery by us, we may at our discretion decide not to repair, replace or refund you for the product.
As This warranty does not cover any problem that is caused by conditions or damage not resulting from defects in workmanship. If the product has been misused, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions; or damage caused by an incorrect attempt at modification or repair. We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.
If you are in doubt, please don’t hesitate to contact us before shipping the item to us.
If you have any further doubts or questions regarding your order with fanpalm.dk or need personal assistance, please contact us at hello@creacph.dk